Mc Alister Deli in Mattdews

Horrible customer service. I placed an order through doordash. I ordered 2 memphians but for some reason the restaurant only rang up one. When I called to get the other one delivered (I have a newborn so couldn’t leave to go pick it up) they told me all they could do was refund me for the meal. It was their mistake, they should have had doordash deliver the other sandwich. I will never give them my business again.

This was one of my favorite places for years ago but has been going downhill for years. The last few times I've been here service has been a coin toss. Some times the customer service is great and the food is good. Other times I've gotten cold items (ranging from sandwiches to mac and cheese), servers apparently ask if you need a refill only rhetorically, and missing items for take-out orders.

We used to love McAlister's but it's just not the same as it once was. Food is ok but smaller portions than before and the prices are much to high for what you get. We always liked to go there in the past but don't think we'll be going back. There are to many other, better restaurants in the area.

Very good food! Fantastic "you gotta try it" chili! The club was tasty and innovative. Great drink portions. Too pricy, though, for a 5.

Good place to stop for a quick bite. A varied menu with a lot of good sandwich choices, spuds, salads and soups. Can get a soup and half sandwich or other combos. Decent value for the price.

I had been going McAlister’s in Matthews For years. Last Wednesday I placed a mobile order and went and picked it up and when I got home it was wrong. I should’ve checked it but I was in a hurry to get home to my kids. So I called to speak to a manager and they assured me that next time I come in my spud will be on them. She took down my name and told me that she’ll let the other managers know. So I go in there today to place another order and I was told that that wasn’t communicated. And that they should have sent me a gift card in the mail. Long story short the manager there today didn’t do anything To try and rectify the situation. He had a nasty attitude and a lack of costumer service. Me and my family won’t be going back.

Always good food and service, plus practicing very safe standards. You can fine inside and they make sure there is proper distancing and tables are cleaned and santized

I asked for a cardboard drink tray and waitress lied and said they didn't have any... plastic bag was better...another waitress stared in shock

Not up to their usual standard. A longish wait for the food after ordering in a nearly empty restaurant. Lukewarm soup and mac and cheese when delivered. Negligible chicken in the chicken tortilla soup. Same or higher price for a smaller amount of food. The fruit side looked a little aged in spite of the fact that there is a 50 cent upcharge for fruit as a side. I get the economics but, if you are going to charge me more, please keep the quality of the food and service in line with that increased pricing.

Always good food, and good care.

Was very disappointed today at McAllister‘s I took a friend bragging on this restaurant that had never been there and I was so disappointed today it was so disgusting the food was horrible my sandwich and her sandwich had rotten lettuce on it that turned black and slimy we were there about 2 to 30 and we had to sit outside it was so disgusting because it was so hot inside but outside the trash was all piled up from lunchtime all the tables were for napkins and trash was blowing everywhere it was such a letdown at this McAlister’s I will never go back and the food was horrible.

Absolutely horrible customer service. So disappointed.

Love McAllisters but please don't be so stingy with butter for the stuffed spuds. Don't get me hem any more for that reason.

Good Customer Service, Quick and delicious food. Able to grab a quick lunch!

I nice, busy location for this casual dining chain. They have a large, covered outdoor patio on the side of this location that is right beside an area with grass and trees, so it's nicer than just "dining beside a parking lot". Nice sandwiches, salads and soups. Keep in mind that a large drink is huge, and parking at peak hours can be challenging if you want a space nearby.

Love this restaurant! Convenient (most of the time) but service was slow..and OMFG!!! A sweaty dog in the restaurant? No "service dog" vest/markings! I mean, come on people! Qe eat here! And..not a small dog either!**** Tea was stale, eye contact?? Dish collection??

The food is always amazing and their service is fast and accurate. It’s refreshing to have a restaurant that always gets my order right. You really can’t beat the sandwich for the money!!!!

Always good. When I dont know what I want this is typically my go-to.

Clean, good sandwiches. Friendly and quick. The teas can go down a size. I usually find myself drinking at most half. 9/10

This was my first time visiting a McAlister’s while in Charlotte for business. The food was fresh. My salad was delicious. My wrap on the other hand was doused in dressing. The staff were not overly friendly either. I mainly care about the cleanliness and freshness of restaurants, as I generally do not eat out unless away on business so given it was clean and fresh, I would go back.

Great food! Love the tea and cookies! Manager, David, was very nice. Noticed his eagerness to help all that came up to counter to be sure they were pleased with their orders. Will definitely be going back.

Prices to high. Waiter food not get my order right. Tea was to weak. Baked potato not hot. Food not good for what we ordered .

The food was good but got served without silverware and wrong order.

Understaffed, food took very long Au jus was luke warm, ordered food thru app, wife's salad wrong.

We paid over $30.00 for our meal and I was totally disappointed. Baked potato and French Onion soup. The potato had congealed cheese and no meat. The soup cam out 1/2 full with no croutons and cheese. Spoke with the manager and she seemed uninterested. Did nothing about it. We won't be back!

Good selection of sandwiches with plenty of meat in them.

Usually good. A bit higher price than expected. A drink, while large, is over $2. Best when busy. Off hours get less quality and attention to detail.Most recent visit resulted in a less than appetizing salad.

Getting the food to go? Make sure you check everything, down to the pickle. They like to screw the Togo and takeout orders.

I must start out by saying I LOVE McAllister's Reuben. I ordered the New Yorker today. It was extremely dry but well packed with meat. The side dish was a joke. Tomatoes and Cucumber salad was good but filled less than half a small cup. What a waste when you order a $10 sandwich an overpriced tea. I would prefer no side than a small serving like that. Maybe it's a newbie cook or just this location. Clean and nice service though. Disappointing trip.

Always good food. Cool people too. They have printed menus at the front and at counter for those of us with vision problems. Thank you all.

Came in to get one of your southwest salads, I did come in a little late. I ended up not buying anything because the gentleman started cursing under his breath as soon as we got to the counter, and no one spoke or greeted me. I usually love McAllister I just won’t be coming for dinner again.

The lady talked down to me the whole time saying stuff like it's gonna be that much cuz we have taxes in NC and demeaning things like that. When I asked her questions about the menu she acted like I shld have already known exactly what was on the menu and was overall a bad experience

Perfect meal for my Mom and me. Thanks McAllister Deli!

Maybe a bit on the pricey side, but it’s worth it!! The food is very fresh and delicious! Very clean place and good service. No complaints.

Small portions for the price. It was really surprising to me..grilled chicken club had 2 thin slices of chicken on one layer second layer had one piece of bacon with greens and tomato..

Food is good but not worth the price. They should give you more food for the price. We left still some what hungry.

Hiring sign on door. Love of at least five customers. Long wait. All high school kids working it appears. The girl at register the me the eight cents so I didn't have to break a dollar. Too sweet. :) The lettuce didn't seem too fresh on salads. Service good.

Great food, good sanitation rating - 97 and pleasant staff!

This is one of my favorite locations of McAlisters! Mostly because of nostalgia because I worked there 15 years ago! It was nice to visit! Still a great place to get a good sandwich or salad! I prefer it over Panera for sure!

Excellent deli sandwiches served by friendly staff.

Great turkey sandwich with steamed broccoli side. Perfect size and price. Quick service delicious food

Nice club sandwich and the chicken tortilla soup is bangin!

First time enjoyer of McAlister's Deli food. I had the grilled chicken club, it was a delicious meal. A wonderful atmosphere with great music. Somewhat annoying that you couldn't refill your own water, but not too bad. Great food.

Classic deli good fare. Sandwiches-soups-salads- Always safe bet for kids.

We love the potatoes but please bring back the bacon bits. The strips of bacon just aren’t as appetizing. Maybe add more cheese to the potatoes as well. Overall a good place

The price was a little heavy but the food was good

Professional, clean, and organized.

Great food, their ruben is superb and ice tea just like mama's. Never had a bad meal!

Food was great but the service was bad. It was like we were being rushed through time we were there. Just a real awkward vibe. It was dirty in there as well. Tables were sticky and gross. Bathrooms was gross.